How can we help?
Email us and a real person will reply. Include the email you signed in with so we can find your account.
support@platescan.aiCommon questions
How do I cancel my subscription?
Subscriptions are billed through the App Store or Google Play, so you manage or cancel them in your device's subscription settings. Cancel at least 24 hours before the period ends to avoid the next charge. Deleting the app does not cancel a subscription.
I changed phones. How do I get Premium back?
Sign in with the same account and tap Restore Purchases in the app.
How do I get a refund?
Refunds are handled by Apple or Google under their own policies. Request one from the store you paid through.
How do I delete my account?
Go to Settings, then Delete account. This permanently removes your profile, meals and subscription record.
Can I get a copy of my data?
Yes. Email support@platescan.ai and we'll send you what we hold.